Returns & Exchanges

At 24kupi, we strive for complete satisfaction with your electronics; however, if you are not entirely happy with your purchase, you can return or exchange items within 14 days of delivery. All products must be returned in their original packaging and unused condition to qualify for a full refund.

Return Process

• 1.
  Initiate a Request

  Contact our support team via the online portal or email with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the electronic device in its original box, ensuring all accessories, manuals, and cables are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided return label to your package and drop it off at any authorized courier location, ensuring you retain the tracking receipt for your records.

• 4.
  Inspection and Refund

  Once our technical team inspects the device for functionality and condition, your refund or exchange will be processed within 5 to 7 business days.